Improving a company's quality management system

Programme

Goals and objectives of the quality management system (QMS)

• The eight basic QMS principles. Analysing the applicability of QMS principles for improving the company's management system
• How can quality management tools be used to increase company effectiveness in a crisis? Who should manage and use these tools?
• Deloitte's approach to increasing company effectiveness
• Why does a company need a process structure? Why and by which indicators should the company's process structure be optimised?
• Which tools are worth using to increase staff engagement?

Optimising the process structure. Standardising business and production processes and procedures

• Principles of process standardisation
• The stages of process standardisation: description (modelling), regulation, audit, process optimisation

Describing (modelling) business processes

• Why, how and which business processes to describe
• Goals and objectives of describing business processes
• Examples of software products used to describe business processes (Business Studio, QPR)
• Analysing the methodology for describing, regulating and auditing a business process
• Organising a project to describe the company's business processes (goals, team, risks, work structure, project management)

Workshop: Analysing notations for describing the business processes of participants' companies. Analysing business process description models. Modelling individual processes

Regulating the company's activities

• Types of documents in the company
• Regulations for core processes, regulations for lower-level business processes
• Structural regulations. Examples of regulatory documents
• Updating regulations
• Organising control over compliance with regulations

Workshop: Participants will analyse process regulations

• Standard Operating Procedures (SOPs)
• Goals, objectives and components of SOPs
• Analysing examples of SOPs used by foreign and domestic companies

Workshop: Developing an SOP format for participants' companies

Workshop: Developing a project plan for implementing SOPs at the enterprise

Organising internal audit

• Goals and objectives of internal audit
• Standards governing audits
• Why audit is needed in a crisis
• Examples of organising audits.
• Internal audit mistakes

Optimising the company's business processes

• Classifying business process problems. Which processes to improve and which to optimise?
• The task of optimising a business process (process indicators, optimisation criteria)
• Directions of business process optimisation (improvement, benchmarking, re-engineering)
• Optimising core business processes, end-to-end business processes and lower-level business processes
• Toyota's approach to business process optimisation

Workshop: Analysing the applicability of business process optimisation approaches and methods in participants' companies

Workshop: Organising a «Cost Reduction» project

• Process optimisation approaches: continuous improvement, re-engineering
• The DMAIC structured approach to process optimisation
• A tool for identifying process inefficiency — GEMBA
• Describing processes using the SIPOC diagram
• Analysing examples of process descriptions by leading foreign and domestic companies

Workshop: Developing a standard process using the SIPOC diagram

Combating the main types of waste. Cost reduction programmes

• Analysing types of waste
• Organising working groups to assess and minimise waste
• Analysing tools aimed at reducing waste
• Examples of waste reduction initiatives implemented in Western and Russian companies
• Using the risk management system to reduce waste
• Analysing risk management methods
• Managing risks when working with contractors

Workshop: Assessing possible initiatives and projects worth implementing in participants' companies to reduce costs and minimise waste

Increasing staff engagement in QMS improvement

• Methods of overcoming staff resistance to change
• Principles of a balanced offer
• Types of motivation. Developing a KPI-based motivation system
• Staff motivation based on the project approach
• Motivating and involving staff in the continuous improvement process

Workshop: Developing a motivation system for staff involved in QMS improvement projects