Professional interests
- Candidate of Technical Sciences. Senior Researcher
- Project manager at the consulting company Strategy Centre
- Expert in strategic management, operational management, business process optimisation, HR management, quality management, risk management, maintenance and repair management, fleet management, project management, lean production, cost reduction, Six Sigma and KPI system development
- International Business Academy business trainer; lecturer at the Institute of Retraining and Advanced Training of Lomonosov Moscow State University, the Higher School of Economics, the Institute of Advanced Training (IKT), the Moscow Institute of Modern Business and the Russian Presidential Academy of National Economy and Public Administration (RANEPA)
Practical experience
- 2008 – present — Project manager at the consulting company Strategy Centre. Consulting projects, business trainings
- 2002 – 2008 — Development Director of the group of companies Skhodnya Mebel, SkhodnyaTrade, MEZ DSPiD, Plitprom (over 5,000 employees), adviser to the business owner
- 2001 – 2002 — consultant at the consulting company BDO/UNICON (management consulting)
- 2000 – 2001 — head of department at MIR, the largest home appliance retailer in Moscow. Developing the concept and implementing an e-sales system
- 1999 – 2000 — executive director of Wing Mage (e-commerce software developer)
- 1989 – 1998 — head of department at a Ministry of Defence institute (military-industrial complex). Lieutenant Colonel. Organising the testing of complex systems (terms of reference, preliminary design, pilot and industrial operation). Managing repairs of complex systems
Current academic, teaching and expert work
Teaching MBA programmes at the Moscow Technological University (MTU) — Strategic Management. Operational Management. Innovation Management. Business Process Re-engineering. Business Process Optimisation. Risk Management
Author\'s seminars at the Institute of Retraining and Advanced Training of Lomonosov Moscow State University, the Higher School of Economics, the Russian Presidential Academy of National Economy and Public Administration (RANEPA), the Institute of Advanced Training (IKT) on the following applied topics:
- Strategic planning
- General Director
- Executive Director
- Director of Organisational Development
- Technical Director
- Head of a motor transport enterprise
- Developing key performance indicators (KPIs) in practice
- Using modern motivation technologies to improve staff performance in practice
- Business process re-engineering and optimisation. Maintenance and repair management
- Effective contractor management
- Sales management
- Customer relationship management
- Quality management
- Effective implementation of ISO 9001:2008
- Lean production
- Lean office
- Headcount optimisation and other topics
Education
- 1998 — Moscow International Higher Business School (MIRBIS), specialising in Management
- 1986 — Postgraduate studies at the Higher Engineering Radio-Technical Academy (VIRTA)
- 1982 — Higher Military Engineering School of Radio Electronics of the Ministry of Defence, gold medal
Project experience (project manager)
- Organising strategic planning. Implementing Balanced Scorecard (BSC) technology. Developing a development strategy for holding production and sales structures. Organising control of strategic initiatives (project office)
- Establishing regular management in holding production and sales companies. Setting up marketing, development, procurement, logistics, sales and customer service functions from scratch. Regulating the activities of departments, developing a staff motivation and assessment system, budgeting, controlling
- Reorganising unprofitable business units of holding structures. Optimising the organisational structure, functions, areas of responsibility, operating budgets and KPI-based motivation schemes
- Developing programmes aimed at reducing costs and minimising losses — Kaizen, lean production, Six Sigma, TPM
- Optimising the organisational structure of production and trading companies to achieve strategic and operational goals and objectives based on BSC technology. Implementing target functional models of departments, departmental KPIs, responsibility matrices, interaction and document flow
- Developing and certifying a quality management system (QMS) in accordance with ISO 9000; implementing the Six Sigma methodology for improving business system efficiency
- Optimising maintenance and repair processes. Implementing EAM technology. Maintenance and repair budgeting
- Improving the efficiency of the transport department. Cost reduction. Budgeting. KPIs
- Setting up wholesale, retail and e-sales. Optimising the product line. Pricing management. Developing key sales business processes and retail formats for new stores
- Developing standards for pre-sale, ongoing and after-sales customer service. Reorganising customer-facing functions. Training staff in active selling techniques, customer service and marketing research
- Developing a customer acquisition and retention system. Budgeting advertising and marketing communications, evaluating effectiveness, staff motivation. Customer experience. Loyalty programmes. Implementing CRM technologies
- Modelling and optimising business processes (IDEF, BPMN, EPC), including strategic management, operations (procurement, logistics, production, quality control, sales, service), supporting processes (marketing, development, maintenance, finance, HR, accounting), QMS
