Influence in management. Effective leadership

Programme

Functional and leadership management

• Main management functions. The management cycle: «Planning — Setting tasks — Motivating — Monitoring — Analysis and management decision-making»
• The competency model of a successful manager: key knowledge, skills, abilities and personal characteristics
• What makes your management effective. Self-analysis of the strengths and weaknesses of your own management
• Functional management: leading people using managerial authority
• Leadership management: how to lead people without using the manager's functional authority

Workshop:

• Exercise on participants' ability to apply individual management functions in practical activity

Management styles

• Five management styles. The triangle of styles (orientation: task — employees — manager). Understanding the specifics, weaknesses and possible areas of application of each management style
• Typology of employees by qualification and motivation: performer, trainee, professional, master
• Situational management. Using different leadership styles depending on the specifics of the situation and the typology of employees
• Organising mentoring. How to pass on your experience and use the potential and particular qualities of an employee
• Role positions of manager and subordinate. Tracking the «hidden agenda» of communication with employees. Effective methods of civilised influence on subordinates

Workshop:

• Demonstration exercise on the practical application and impact of different management styles on different types of employees

Planning

• Types of planning: strategic, tactical and operational planning
• Setting goals well as a necessary condition for effective planning. Criteria of a well-set task. Signs of a poorly set task. S.M.A.R.T. characteristics
• Practical methods of tactical and operational planning: task tree, network analysis, Gantt chart, list of key events

Workshop:

• Business game on the practical application of various methods of tactical and operational planning

Setting tasks. Delegating authority

• The algorithm for motivating task-setting. The delegation map: who to entrust with what. Setting tasks for an employee correctly, depending on their individual characteristics and level of professionalism
• Organising the transfer of information. Using feedback to check how accurately the employee understood the task. Ways to check understanding of the task. Recommendations for the task-setter and the performer
• Situations in which delegation is effective (necessary). Choosing tasks for delegation. Tasks that must not be delegated
• Basic principles and rules of delegating authority. How to delegate effectively
• The «reverse delegation» trap — how not to do your subordinates' work for them. The «monkey» principle. The best pattern for responding to employees' problems

Workshop:

• Participants practise various models of setting tasks and delegating authority depending on the type of employee

Monitoring subordinates

• Types and functions of control: whom to monitor and how. The algorithm for monitoring a subordinate's work
• Analysing subordinates' performance. Control points in management. The ability to define control criteria and choose the forms and frequency of control depending on the complexity of tasks and the qualification of employees
• At which stages of subordinates' work does the manager's control have the greatest effect

Workshop:

• Exercise on the practical application and impact of different types of control on different types of employees

Models and methods of management decision-making

• How the decision-making process really works
• Decision-making methods: the «payoff matrix», the «decision tree»
• The Vroom — Yetton decision model

Workshop:

• Practical work on using various decision-making methods

The secrets of motivation, or what really drives our subordinates

• What motivation is. The structure of motivation. Basic principles and vectors of work motivation. Adams' «equity theory»: the laws of «motivational relativity»
• Abraham Maslow's pyramid of motivation. What motivates employees? Employees' values and needs
• Ways to identify subordinates' hidden motivation
• Ten questions for identifying employees' hidden motives. The ability to identify an employee's leading motives and influence them to solve work tasks
• How to build a motivating conversation with an employee. Motivating an employee through criticism and praise. Using criticism and praise purposefully and consciously in leading and developing employees
• Motivation «away from» or «towards»: striving for achievement or avoiding failure. Carrot or stick, which is more effective? What to apply, when and for whom
• Motivating with money: possibilities and limitations. Bonus rules
• Free ways to reward employees. Motivational events
• Factors that demotivate employees

Workshop:

• Testing and practising methods of diagnosing employees' needs

Public speaking as the main tool of leading a group

• Fundamentals of public speaking

Workshop:

• The «Story» exercise, demonstrating the universality of the structure of effective public influence on a group of employees
• Structure of a public speech
• Working with a «difficult audience», or how to be a leader among leaders

Workshop:

• Exercise aimed at practising the ability to build a public speech using the structure of effective influence on a group of employees