Train the trainer. Module 1

Programme

Business training. The trainer. The training audience

• Business training
• The meaning, goal and objectives of business training
• Training as a technology of interactive learning
• The three facets of business training
• The business trainer
• Value foundations and professional position of the business trainer
• The roles of the business trainer and the content of their work
• The business training audience, or what a trainer needs to know about participants
• Specifics of adult learning
• Channels of information perception
• The competence levels model
• Learning styles
• Portrait of an effective trainer. Key trainer competencies
• The trainer's image and trainer roles
• Which trainer roles are optimal for use in your company
• Specifics of the internal trainer's work. The trainer's position in the company
• «Burnout» and other problems in the trainer's work.

Main technological schemes of business training

• The three-sphere model of business training
• How participants develop during business training
• David Kolb's experiential learning model and its application in business training practice
• Structure of a business training
• Objectives and content of the training's opening block
• Objectives and content of the training's main block
• Objectives and content of the training's closing block

Main processes of business training and managing them

• Managing participants' motivation
• The motivation scheme based on A. Maslow's «hierarchy of needs» and its use in business training
• The process scheme of motivating business training participants
• Managing group dynamics
• Stages of group formation and the trainer's actions at each of them
• Dynamics of the group's emotional state during the training
• Organising reflective thinking in business training
• Reflection and its role in business training
• The technological cycle of reflection: stages and trainer actions
• Levels of developing participants' skills and ideas and the content of reflection in training
• Managing the communication process in business training
• Patterns of the communication process
• Managing the processes of understanding and influence in communication
• The three pillars of communication management
• Communication management techniques

Methods and techniques of business training

• Overview of methods used in business training
• Role-playing games
• What is a role-playing game?
• Functions and objectives of role-playing games in business training
• Typology of role-playing games
• Advantages and disadvantages of the role-playing game
• Role-playing game formats
• Ways of setting roles and the situation in a role-playing game
• Main stages of developing a role-playing game
• Technology for running a role-playing game
• Guided discussions
• Formats for organising discussion in business training
• Facilitation techniques. Managing group discussion
• The case method
• Typology of cases
• Main stages of developing cases and situational tasks
• Mini-lectures as a method of interactive learning

Designing business trainings: main stages and trainer actions

• Requirements for an effective training
• Requirements for training in your company
• Business training: basic concepts
• Specifics of training as a form (method) of learning
• How to present the advantages of training and the training format to participants?
• Training goals and results
• Defining the goal and objectives of a business training
• Defining the structure and content of the training
• Designing a training module
• Elements of a training session (dynamics of forms and methods of work)
• The «skeleton» and «flesh» of the training
• Developing the detailed training design
• Final stages of designing a business training

Managing problem situations in training

• What a «problem» participant and a problem situation in business training are
• Principles of working with «problem» participants
• Techniques for managing problem situations
• Typical problem situations and managing them

Presentation techniques in business training

• Goals of mini-lectures and presentations
• What the trainer needs to do to make a mini-lecture more effective
• Preparing mini-lectures and presentations
• Techniques for organising participant introductions in business training
• Warm-up games and energiser exercises

Techniques for ensuring feedback in training

• How to give feedback to training participants
• How to receive feedback from training participants
• Techniques for organising summarising in business training
• Techniques for setting tasks and debriefing exercises during business training
• Organising the space in business training

Assessing training effectiveness

• Why a business trainer should assess effectiveness and analyse trainings
• Models for assessing business training
• Content of business training assessment
• Tools for assessing business training
• Post-training evaluation questionnaires
• Test assignments

Training assessment mechanisms involving interaction with the customer