Competency-based recruitment and organisation of staff training and development. Interviews, onboarding, assessment (HR workshop)

Programme

Day 1

Competency-based recruitment. Interviews, onboarding, assessment

HR management based on the Corporate Competency Model

• Competencies and competence. How to develop and implement an effective competency model for a specific organisation?
• Approaches to developing competency models depending on the goal
• Developing an in-house competency model
• Choosing the method of analysing and selecting the required competencies at organisation/unit/position level
• Compiling the list of competencies. Working out the levels of the competency model
• Evaluating the competency model and building competency profiles, profiling positions
• Implementing the competency model

Using the competency model to solve HR tasks

• Selection in recruitment (vacancy review)
• Building the talent pool and career planning
• Assessing staff training and development needs
• Conducting assessment and appraisal activities
• Assessment when forming the compensation package
• Staff rotation
• Developing the staff motivation and incentive system

The recruitment system

• The recruitment process and interaction with other company departments
• Managing the employee's career
• Headcount optimisation
• Assessing staff in recruitment. CV analysis, interview, case and situational interview. Stress interview. Testing

Workshop:

• Case «Developing a list of corporate competencies»
• Case «Working out competency levels»
• Case «Defining behavioural indicators for assessing competencies»
• Case «Drawing up a competency profile for a position»
• Case «Compiling a competency-based interview»
• Testing: employees' psychological types
• Assessment business games

Staff onboarding and development

• The main goal of the onboarding system — reducing the organisation's costs
• The staff onboarding process in the organisation. The difference between onboarding and the probation period. Onboarding newcomers and onboarding existing staff
• Managing staff onboarding. Planning staff onboarding. Stages of the onboarding process. Readiness assessment, orientation, effective adaptation, functioning
• Organising the documentation of the onboarding process. Onboarding regulations, onboarding sheet, etc.
• Monitoring onboarding results. Conditions for successful onboarding. Factors affecting onboarding. Onboarding timeframes

Workshop:

• Case «Developing an onboarding programme in the company for a specific position»

Day 2

The staff assessment system and the training system in the company. Assessment Center

• Goals and principles of staff assessment. Algorithm for developing and implementing the company's staff assessment system
• Staff appraisal and staff assessment: their differences
• Types and methods of assessment. Choosing adequate assessment tools
• Assessing performance indicators
• The «360 degrees» assessment technology
• Assessment and Development Centre methods (AC/DC)
• The «assessment centre» technology (Assessment Center)
• Systematic and comprehensive assessment (Assessment Center)
• Questionnaires. Psychodiagnostic testing
• Practical professional tests (Case Study cases and work assignments)
• Assessment in business and role-playing games. Developing business games and assessment
• Participant observation of work. The «mystery shopping» method
• Possibilities and limitations of each method
• Common problems in conducting assessment and measures to prevent them
• Removing staff resistance and fears about assessment
• Assessment during appraisal and staff reshuffles
• Legal aspects of conducting assessment and documenting its results

Workshop:

• Case «Developing assessment criteria for the '360 degrees' method»
• Case «Writing cases for a competency»
• Case «Developing a business game and a rating scale for a specific competency»
• Case «Preparing the company's internal PR for introducing staff assessment»
• Business games: «Motivational conversation with an employee on assessment results», «Exit interview»

Staff training in the company

• The concept of the learning organisation
• Methods of assessing training needs. MBO, the competency model
• Staff training plan based on competency assessment
• Internal and external training. Corporate university. Training department. The institution of mentoring. Choosing a training provider
• Staff training, advanced training, retraining
• Career planning. Building the talent pool
• Evaluating training effectiveness. D. Kirkpatrick's model
• How and what to teach with a zero budget
• Training managers
• Outplacement, exit questionnaires (interviews)

Workshop:

• Case «Developing a questionnaire for identifying training needs»
• Case «Drawing up a terms of reference for training»
• Business training games: «Interview with the 'indispensable employee'», «Assessment interview during staff reshuffles»