Assertiveness skills

Programme

Day 1

Introduction of the speaker and the training topic, presentation of the training participants

Group exercise to bring the topic to life

The concept of assertive behaviour

— Causes of insecurity in a person;

— Basic behaviour models. Confident, passive and aggressive behaviour;

— Skills of the assertive person. The role of assertiveness in professional and personal life;

— «A positive attitude to one's own feelings» — an exercise in accepting one's own feelings and sensations.

Sources of confidence and insecurity. Building personal integrity

— Emotional triggers that set off insecure behaviour;

— Diagnosing individual sources of insecurity;

— Managing emotional states and reactions;

— Tools for forming constructive attitudes and positive thoughts.

Assertiveness as a tool of effective communication

— Techniques of effective communication: the ability to listen, to identify needs, to regulate the level of activity;

— Verbal and non-verbal manifestations of confident behaviour;

— Effective criticism and feedback. The ability to say no;

— Exercise «The bank of strokes».

Inner attitudes of assertiveness

— 3 behaviour styles in adult life that allow one not to show one's true feelings;

— 6 destructive attitudes that forbid expressing one's feelings and opinions;

— Attitudes from upbringing, environment and communication;

— Practising changing attitudes.

Day 2

Group exercise. Consolidating the material covered

Assertive behaviour skills in conflict situations

— The value of conflicts. How to benefit from conflicts;

— Types of conflicts, causes of conflicts;

— How to distinguish a destructive conflict from a constructive one;

— Developing assertiveness skills in conflict situations;

— Role play «Negative feelings».

Assertive behaviour in difficult situations

— The concepts of manipulation and open aggression;

— Causes and diagnosis of a situation of manipulation and attack;

— Types and algorithms of defence;

— Techniques of constructive refusal and countering provocation.

Building personal integrity

— Sources of the individual's integrity;

— Principles of proactive behaviour and achieving inner freedom;

— Tools for forming constructive attitudes and positive thoughts;

— Practising self-identification skills.

Replenishing personal resources

— Self-recovery after stressful situations in communication;

— Relaxation and mental cleansing;

— Replenishing the energy balance;

— Meditation and breathing exercises;

— Exercise «Types of meditation».