The seminar can be held online on the official International Business Academy platform. On completion of the training you will be given a link to the recording, which will be available for one month.
*dates are subject to additional confirmation
excluding VAT
* VAT of 16% will be added to the invoice
Standards are not only about service quality but also an effective staff management tool. A manager who knows how to use this tool will always achieve results both in Customer satisfaction and in the work of their subordinates; after all, service standards justify their existence only with the active participation of all stakeholders.
Whom we teach
Managers and specialists responsible for developing and implementing standards; employees — the direct bearers of the standards.
What we teach
The training teaches the fundamentals of standardising activities and builds a lasting positive attitude towards standards through understanding the direct relationship between service quality and results.
