Modelling, regulating and optimising business processes using information technology

Programme

The business architecture of a modern company

• The evolution of business architecture descriptions
• Step-by-step expansion of the activity model in ISO standards
• Enterprise architecture models and their partial projections
• The logic of building business architecture
• Scenario for step-by-step expansion of the corporate and business model «from strategy»
• Scenario for step-by-step expansion of the corporate and business model «from structure»
• Developing the «to-be» enterprise architecture
• Components of electronic models and company regulations
• Algorithm for building a change management system
• General scheme of the initial structuring of a company

Step-by-step construction of the top-level business process model

• Approaches to process modelling
• Classification of business processes
• Algorithm for building the top-level business process model
• Characteristics of top-level processes
• Methodology for identifying top-level business processes
• Examples of top-level business process models
• Business process description policy
• Options for developing the organisation's business processes
• Business process owner, business process boundaries, area of responsibility
• Model for assigning responsibility for business processes
• Rules for developing the function classifier
• Uses of the top-level process model

Modelling the organisation's management system

• Max Weber's concept of rational bureaucracy: the «Functional model». Basic principles
• Advantages of functional structures
• Disadvantages of the functional structure
• Frederick Taylor, Henri Fayol. Carrying out activities in accordance with the tasks set by gaining optimal advantage from all available resources
• The process model. Basic principles
• Advantages of process structures
• Disadvantages of the process structure
• Comparing the functional and process approaches to management
• The revolutionary management idea of the process approach
• Business process modelling as an ERP implementation project

Step-by-step business process modelling

• Questions users have when modelling processes
• Defining the process
• Business process modelling methodology
• Sequence of business process modelling
• Choosing the focus when modelling a process
• Goals of process modelling
• Sequence of business process modelling
• Decomposition. Nested business processes
• The concept of modelling notation
• Describing flows
• Organisational structure of the business process
• Options for representing the organisational structure
• Factors influencing the formation of the organisational structure
• Examples of typologies for structuring the organisational structure
• Function-oriented organisational structure
• Process-oriented organisational structure
• Project-oriented organisational structure
• Mixed organisational structure
• Generalised organisational structure
• Matrix scheme of interaction between businesses and services
• Conditions affecting the choice of structure
• What features an organisational structure should have

Regulating business processes

• The person responsible for the subject area and for modelling
• A representation of the PDCA improvement cycle
• Process identification, main parameters
• Modelling rules in the Cross-functional Flow Chart notation
• Assembling models. Basic rules
• Using various notations to detail business process descriptions
• Structure of the business process regulation
• Consequences of implementing the process approach to management
• What requirements a modern company business model must meet
• The ratio of core and «supporting» work when implementing process management

Graphical notations for business process modelling

• Text, tabular and graphical ways of describing a business process
• Depth of business process description
• Action programme for building a process network in organisations
• Building a business process model in IDEF0 notation
• Example of a process description in IDEF0 notation
• Example of branching and merging arrows
• «Migration» and «tunnelling» of arrows, principles of decomposition
• Formatting the model diagram. Numbering objects
• Interaction at the level of process owners
• The Basic Flow Chart process diagram
• The Cross-functional Flow Chart
• Horizontal and vertical interaction
• Describing the workplace process model
• The business process modelling methodology of ARIS software products
• The eEPC modelling notation. Example diagram. Main objects
• The DFD modelling notation. Example diagram. Main objects
• The IDEF3 modelling notation. Example diagram. Main objects
• The BPMN modelling notation. Example diagram. Main objects
• The Tupkalo Modelling Language (YaMT) notation. Example diagram. Main objects

Applying information technology to regulate activities

• The problem of creating comprehensive regulatory documentation
• Tasks of documenting activities
• The system of interrelated information models of the organisation
• Software for modelling the organisation's business architecture
• Structure of ARIS methodology models, ARIS and BPWin process diagrams
• OrgMaster «Profi», matrix modelling
• Business Studio: general architecture and user interface
• Tools for describing the company's business architecture
• Tools for formalising the company's strategy. Report generation tools
• Publishing the organisation's business architecture on the web