Business etiquette

Programme

Business etiquette

• What business etiquette is and its functions
• The importance of etiquette as a tool of effective business interaction
• Workplace etiquette as a tool for building corporate culture

Components of a business person's image

• Appearance requirements
• Business dress style (men's and women's dress code)

Communication etiquette

• Rules of greeting, address, introduction and farewell
• Business card etiquette.

Business communication by telephone

• Basic rules of telephone etiquette
• When you are the caller
• When you receive the call
• Rules for providing and obtaining information properly

Business etiquette in establishing and maintaining business contacts

• Etiquette rules when establishing business contacts
• Etiquette rules for receiving delegations
• Seating options for a meeting / negotiations
• Conducting a business conversation
• Listening and asking questions
• Obtaining feedback
• Non-verbal means of communication in a business conversation, gestures and postures
• Six effects of communication

Business etiquette and the company's corporate culture

• Basic rules of relations with management, subordinates and colleagues
• Observing the chain of command
• Behaviour at meetings and working sessions
• Behaviour in conflict situations
• How to criticise and accept criticism
• How to pay compliments, praise and accept praise
• Developing a code of corporate ethics

Business correspondence etiquette

• The official business style as the etiquette norm of official business texts
• The business letter: structure, set phrases and formulas
• Rules of electronic business correspondence
• Etiquette rules of international correspondence

Restaurant etiquette

• Rules of behaviour in a restaurant
• Classic table setting, use of tableware and cutlery
• Dining etiquette: what to eat and how