Aiman
Amangeldinovna
Akatayeva

IBA business trainer

Professional interests

• Improving the effectiveness of sales teams
• Active selling. Influence and persuasion
• Telephone negotiations
• Time management
• Emotional leadership
• Service culture
• Public speaking
• Conflict management, methods of interacting with people
• Staff motivation

Practical experience

• 2015 — 2016 — Housing Construction Savings Bank of Kazakhstan JSC — participants: branch directors, deputy directors, heads of departments, managers, consultants, contact centre and front office staff:
  • "Assessment. Competency assessment centre"
  • "The art of selling banking products"
  • "Effective customer service in the banking hall"
  • "Successful telephone service (inbound and outbound calls)"
  • "Public speaking in selling banking products"
  • "Emotional intelligence: techniques for NOT burning out professionally"
  • "Recruitment"
• 2015 — 2016 — Turan University — preparatory faculty students:
  • "Leadership and motivation"
  • "Public speaking"
  • "Verbal improvisation"
  • "Persuasion skills"
  • "Effective presentation"
  • "Negotiation mastery"
  • "Visual presentation (infographics)"
• 2014 — Business School (autonomous institution of further professional education) of the Ministry of Entrepreneurship and Tourism Development of the Republic of Sakha (Yakutia) — for sole proprietors, heads of enterprises and young people:
  • seminar "Planning: the Key to Success"
  • training "Team Building"
• 2014 — Sulpak, Arena S LLP — trainings for office staff, sales consultants, supervisors, store and regional directors:
  • "4P sales strategy and technique"
  • "Business rhythm of a supervisor and store director"
  • "Developing management skills"
  • "Effective customer service on the sales floor"
  • "Verbal improvisation"
  • "Spontaneous argumentation"
  • "Persuasion skills"
• 2014 — Sales Expert company, webinars and trainings on:
  • "Million-dollar sales"
  • "Recruiting managers for the sales department"
• 2014 — Bank CenterCredit JSC — training "Effective Negotiations" for staff of legal departments/sectors
• 2014 — Coca-Cola Almaty Bottlers JV LLP — training "Communication Skills" for sales department managers
• 2013 — 2014 — MediaLink LLP — trainings for managers and sales department staff:
  • "Telephone sales"
  • "Effective selling by telephone"
• 2013 — 2014 — Association of Accountants and Auditors LLP — trainings for staff specialising in training and consulting:
  • "Telephone sales"
  • "Effective selling by telephone"
  • "Customer service"
  • "Public speaking skills"
• 2013 — School of Political Management of the Nur Otan party — trainings:
  • "Team building"
  • "Communication technologies for interacting with the public"
  • "Media technologies"
• 2013 — KMA Trade LLP — trainings for heads and managers of sales departments:
  • "Effective customer service on the sales floor"
  • "Cold calling for sales staff"
• 2013 — International Academy of Business — "Work Placement Programme" for Management students
• 2013 — KazAdilet LLP — trainings for the company\'s lawyers:
  • "Team Building"
  • "Customer service"
• 2013 — Representative office of Farmak PJSC — training "Team Building"
• 2010-2013 — Business trainer, project manager at the Almaty training centre ORATOR, trainings:
  • "The charismatic speaker"
  • "The effective team"
• 2012 — METRO hypermarket — training "Professional Telephone Customer Service" for call centre operators
• 2010 — 2012 — 188.KZ LLP, business trainer, head of the call centre — trainings for call centre operators, service department dispatchers, sales managers and administrative staff of the service and information service:
  • "Professional interaction between operator and subscriber"
  • "Team building for managers"
  • "Effective customer service"
  • "Working algorithm in specialised software"
  • "Telephone sales technology"
• 2011 — Eurasian Bank — training "Public Speaking" for heads of departments
• 2011 — Gorky Tennis Park tennis club — training for reception staff and coaches "Skills of Attracting and Retaining Clients by Telephone"
• 2010 — 2011 — Computer Systems Corporation LLP — trainings for sales managers:
  • "Telephone sales technology"
  • "The effective team"
• 2004 — 2010 — Kaspi Bank JSC, internal trainer, chief training specialist of the HR Department — trainings for call centre operators, banking product customer managers and heads of departments:
  • "Onboarding training" / "Orientation training"
  • "Processing bank products in specialised software"
  • "Professional telephone communication with clients"
  • "Effective customer service"
  • "Competence and competency"
  • "Technology of selling bank products (loans, deposits, cards)"
  • "Effective management technology"

Over 12 years of experience delivering trainings in communication, active selling, presentations, customer service techniques, inbound and outbound telephone skills and cold sales.

Education and advanced training

• 2000 — Moscow State University of Service, Moscow, Management
• 2015 — M-Training international and the ICBT International School of Business Trainers, Infographics
• 2014 — University of Rhetoric and Public Speaking, Moscow, licence, profession "Public Speaking Course Trainer"
• 2013 — The charismatic speaker, Negotiation mastery
• 2012 — NOTABENE School of Management, Developing an effective remuneration system: strategy, design, grading, KPI-based reward system and benefits
• 2011 — NOTABENE School of Management, HR as a system
• 2010 — The charismatic speaker:
  • Effective presentation
  • Visual presentation. Infographics
  • Persuasion skills
  • Public speaking
• 2010 — STEP&GROW business solutions agency and Erickson International University (Canada-Russia), Inspiration. Core coaching tools. The science and art of transformational coaching
• 2010 — KASKAD Corporate Academy of Further Education and Development, Kaspi, Professional telephone interaction with clients
• 2009 — STEP&GROW business solutions agency and Erickson International University (Canada-Russia), The effective business trainer
• 2008 — Training Development, Competence and competency (Competency Based Interview)
• 2006 — KASKAD Corporate Academy of Further Education and Development, Kaspi:
  • Team building
  • Improving departmental performance
  • Effective management technology
  • Express loan sales technology
• 2006 — Provider company "Life Game of Involvement", basic module
• 2005 — Caspian Training Group LLP, Customer service